GenX5 battery will not charge

Questions: 

  • What is the charger light doing while the battery is disconnected? 
  • What colour is the status light? Flashing red, solid red, red/blue fault 
  • Does the status light change to solid red once the charger is connected? Or does it stay flashing? 
  • Is there a second battery or charger than can be used to isolate the issue to either the battery or the charger? 

Possible causes : 

  • Charge detect connector within battery has come loose / been disconnected 
  • Charger has possibly blown component. 
  • Charger end plug has come loose, yellow part unthreaded causing loss of contact within the battery socket