Common UBCO problems & their quick fixes

We've collected together a few common problems that have a simple fix. If you suspect your bike may be damaged or is functioning improperly, contact UBCO or your technician for assistance.

My bike won't turn on.

• Check that your 2X2 power supply is charged up.
• Check that the battery in the key fob has a charge or put in a new CR2032 cell battery.
• Check the power supply connection is clean & fully plugged in.

My bike is turned on but it won't go.

• Check the kickstand is retracted.
• Check the kill switch is disengaged.
• Check the motor cables are properly connected.
• Check the motor temperatures on the UBCO App. If they're over 125°C or 255°F, wait a few minutes for them to cool down before resuming your ride.
• Check the UBCO App for any fault codes.

My bike is on and going but the lights aren't working.

• Check your settings via the UBCO App. The LIGHTS setting allows the lights to be turned off or disconnected.

I can hear a rattling while I'm riding.

• Ensure all load and attachments are secure.
• Check the spoke tension and tighten if required.
• Check all fasteners are tightened.
• Check the brake rotors for dirt or debris.
• If you're still hearing something strange, there could be a more serious problem. Get home and call us or your local dealer for assistance.

I can't reach my expected top speeds on flat ground.

• If you've recently updated your UBCO App, make sure location services are turned on. The app is location sensitive and can drop the maximum speed limit incorrectly after an update if your location is turned off.
• If the motors are overheating, they will reduce power. Check your UBCO App – if the motor temperature is over 95°C or 200°F, stop riding for a few minutes and allow them to cool.

The front wheel is losing traction uphill.

• Unlike a gas-powered motorcycle, where you might lean back to give the rear wheel more traction, the 2X2 is powered by both wheels. When riding uphill, shift your weight forward to ensure the front wheel gains traction and can pull you up the hill.
• Ensure your load is evenly distributed and not exceeding load limits.

What if my charge runs out while I'm away from the charger?

• Pay attention to your charge level while riding. If you're not sure that you'll have enough charge to make it home, reduce your power settings or switch the bike into Learner Mode using the UBCO App. This will lower your speed and reduce power consumption, which will extend your range.
• Find a hill to ride down with the brakes on to regenerate power back into the power supply. That regenerated power could allow you to ride on flat sections again.